By completing your order or using services on the official website of bioveeta (hereinafter referred to as "the Company"), you acknowledge that you have read, understood, and agreed to comply with all website terms of use, transaction terms, and related policies.
| Shipping Methods | Delivery Lead Time | Shipping Costs | Friendly Reminders | |
| 7-11 | Delivered within 2 to 5 business days after dispatch. | $65 | Package Size Restrictions： The longest side must not exceed 45 cm, and the sum of length, width, and height must not exceed 105 cm. ※For Convenience Store Pick-up, please ensure the recipient's name on your order matches your official photo ID exactly, and bring valid identification when picking up your package. |
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| Family | ||||
| TA-Q-BIN | Delivered within 1 to 2 business days after dispatch. (Excludes weekends, public holidays, and orders with unexpected processing anomalies.) |
60cm | $100 | "Delivery is limited to Taiwan Main Island only.Additional shipping charges will apply to orders delivered to offshore islands, including Penghu, Kinmen, Matsu, and Green Island. |
| 90cm | $113 | |||
| 120cm | $158 | |||
Please note: Our official website partners with President Trans-net Corp. (Black Cat Delivery Service) for product deliveries to your designated address. If a delivery cannot be completed due to unmotivated refusal of receipt, persistent failure to receive the package, or any other reasons attributable to you or the recipient, you agree to authorize us to dispose of the goods in an appropriate manner. Such disposition shall not affect your or the recipient's payment obligations. Furthermore, the risk of damage or loss of the goods shall be transferred to you, and this does not prejudice any other rights we are legally entitled to.
By confirming your purchase, you agree to our website's Shopping Terms & Conditions. Please note that if you unreasonably or maliciously violate our ordering and return policies, we reserve the right to suspend your account, refuse service, and blacklist your profile from future transactions.
You are eligible for a 7-day inspection period starting from the date of receipt, including weekends and holidays.Please note that the cooling-off period is for evaluation only, not a trial period.。"Please inspect your items upon delivery. If there are any issues, please contact our Customer Service team immediately. Requests made after the cooling-off period will not be accepted. Calculation of the 7-Day Cooling-off Period:Calculation begins on the day following product delivery (based on the tracking timestamp provided by the carrier). Regardless of whether the package is signed for by the buyer in person or received by relatives, friends, or building management, it is deemed as officially signed for.Day 1 begins on the day following the date of receipt, lasting for seven consecutive calendar days (including weekends and holidays) Accordingly,
Therefore, you may submit a return or exchange request on or before December 28, 2024.
CS Hours: Mon–Fri 09:00–17:00 (Excl. Public Holidays)Please contact our official LINE account: @bioveeta
Notice:
For hygiene reasons, unsealed or used items are strictly non-returnable. Unless defective, unsealing the item constitutes a completed transaction. Any claims thereafter will be processed based on legal product defect standards, not unconditional refunds.
Your return eligibility may be affected under any of the following circumstances：
．The original box and manufacturer packaging are considered integral parts of the product. Missing, damaged, or incomplete packaging may affect your return eligibility and may result in deductions from your refund for the necessary costs of restoring the item to its original condition, depending on the severity of the damage.
．Any additional shipping costs incurred due to incomplete return items or missing documentation shall be borne by the consumer.
．If a customer returns a product without submitting a formal return request in accordance with our procedures, or if the returned item is not a product of our company, the return will not be accepted. The customer shall bear all shipping costs and risks associated with the return of such items, and the company shall offer no refund or exchange.
The following product categories are exempt from the 7-day cooling-off period pursuant to applicable consumer protection laws：
Pursuant to Article 19 (Proviso of Paragraph 1 & Paragraph 2) and Article 18 (Paragraph 1, Subparagraph 4) of Taiwan's Consumer Protection Act, certain product categories sold on our official website fall under reasonable statutory exceptions and are exempt from the 7-day cooling-off period. Except in cases of inherent product defect, consumers do not hold the right to rescind the purchase agreement or request a return. In line with these regulations, please be advised that the following items are non-returnable under the cooling-off period：
Such products include, but are not limited to, the following items：
Once your order arrives at the designated convenience store, an SMS notification will be sent to inform you to pick up your package.
We are delighted that you have a Bioveeta product and hope you enjoy using it. Products come with a warranty effective from the date of purchaseWarranty Service。When requesting warranty service, consumers must provide the purchase invoice and warranty card for verification. If the warranty card is lost or the purchase date is left blank, the warranty period will start from the official website shipping date. If the warranty card lacks a store stamp or contains falsified purchase dates, warranty service will not be provided. Upon completing the online product warranty registration after purchaseOnline Product Warranty Registrationyou will be entitled to warranty service. During the warranty period, if verified as a product defect and meeting the warranty conditions, we willReplace it with a brand-new product at no additional cost. Repair services are not available for any products beyond the warranty period.
Free warranty service does not apply under any of the following circumstances：
01. Select Products
Browse the website and choose the desired products and styles. You may also use the search bar to search for specific models or keywords, or browse via the category menu to find products matching your criteria, then visit the product detail page to make your selection.
02. Add to Cart / Checkout Now
Select your desired item and click [Add to Cart] to continue shopping for other items. Once you have finished selecting your products, go to the shopping cart to review the items, total amount, color options, and adjust or confirm the quantities you wish to order. Proceed to checkout once confirmed. After completing the checkout, you can check your order status in the Member Center.
03. Member Login
Please log in or register as an official website member to start placing orders in the online store. The website provides quick login options via LINE and Google.
04. Fill in Information
Please select your shipping information and invoice issuance method, and re-confirm the order amount and quantity.
05. Complete Order
Please review your checkout details. Once confirmed, click submit to complete your order. After completing the ordering process, our official website system will send an order confirmation email to your email address and initiate the shipping and delivery process. You can also track the fulfillment progress in the Member Center order information section.
Confirming your purchase constitutes agreement to our official website's shopping rules. Please note that to maintain transaction fairness and platform operations, our official website utilizes automated system mechanisms to perform risk assessments based on actual transaction behavior. If an account exhibits abnormal activity or usage inconsistent with general consumer purposes (such as canceling all items after ordering or requesting a large volume of returns), the system may determine that such behavior disrupts platform operations or the rights of other consumers. In such cases, our company reserves the right, in accordance with internal policies, to suspend the use of the account, refuse continued access to our services, and list the user as a blacklisted account to ensure order and service quality. Please take note of this.。
01. Credit Card
Our official website accepts VISA, MasterCard, JCB, and China UnionPay cards for credit card transactions. All credit card transactions are fully encrypted, so you can shop with peace of mind! Credit card payments are available for one-time settlement only.
02. Virtual ATM
To pay via Virtual ATM, simply transfer the funds to the system-designated account through any physical or online ATM, or via online banking to complete your payment.
03. Line Pay/ Line Pay money
Supports one-tap payment for a fast and secure checkout.
Invoice Viewing Process
Our company will issue the electronic invoice and send an email notification after the order is shipped. You can also log in to the official website's Member Center and go to "My Orders" to view your invoice details.
※ This copy is for viewing purposes only and cannot be used for prize redemption.
Requesting a Business Invoice (With Tax ID)
Please select "Business Invoice (with Tax ID)" during the final checkout step and enter your company's Uniform Invoice Number (Tax ID). Once the shipment is completed, an "Invoice Issuance Notification" email will be sent to you containing the electronic invoice, which you will need to print out yourself.
※ In accordance with the Regulations Governing the Use of Uniform Invoices: Once an individual invoice is issued, it cannot be converted or reissued as a business invoice.
Electronic Invoices
In accordance with the "Directions for Implementation of Electronic Invoices" stipulated by the Ministry of Finance, the "electronic invoices" issued for purchases made with our company will be uploaded to the "Ministry of Finance Electronic Invoice Integration Platform" for members to review. Related information can be found on the platform.
※ In accordance with the Regulations Governing the Use of Uniform Invoices: Once an invoice is issued, it cannot be arbitrarily modified or reissued.
※ Only one original invoice is issued per order, and lost invoices will not be reissued.